getting route working

route is only for college students, so every account needs a university email ending in .edu.

with sign in with apple, choose share my email rather than hide my email, and only if your apple id uses your school address. otherwise use google or microsoft with your school account, or sign up with email.

you first signed up by signing in with microsoft. use the microsoft button on the welcome screen instead of email and password.

the code goes to the .edu address you signed up with. check spam and any quarantine your school's email uses, and give it a few minutes.

if it never arrives, sign up again with the same email. route replaces the unconfirmed account and sends a new code.

there's no password reset in the app yet. email route@gusfl.us from your school address and i'll help you get back in.

once you're signed in, you can change your password from the menu at the top of the account tab → change password. this only shows for email accounts, not apple, google or microsoft.

check your filters: tap the filter button at the top of the home tab and tap reset. the map then fits every route that matches.

routes only show up once a driver posts them, so if nobody's going your way yet, check back closer to the weekend or a break.

tap a route on the map or in the list to open its card, then tap reserve. the driver gets a notification. tap unreserve to give the seat back.

it's a good idea to message the driver too, to agree on where to meet.

you can browse without an account, but reserving, posting and chatting need one. go to the account tab and tap sign in.

route doesn't handle payments. the price on a route is what the driver is asking. settle it with them directly, however you both agree.

on the home tab, tap +. tap the map where you're leaving from, then where you're going (or tap the location button to start from where you are).

set the departure time, seats and price, add a note if you like (where to meet, stops along the way), then tap the check to post it.

route doesn't have location access. turn it on in the iphone's settings → privacy & security → location services, under route's entry, then try again. you can always tap the map instead.

open your route's card and tap the pencil to edit it or the trash can to delete it. message anyone who reserved a seat so they know.

tap chat on their route's card. your conversations live in the chats tab, which appears once you're signed in.

make sure notifications are allowed for route in the iphone's settings → notifications. if you said no when first asked, that's where to turn them back on.

notifications are tied to the account you're signed in with, so sign out and back in if you switched accounts.

on the account tab, tap edit on your profile to change your name and username, or tap your photo to pick a new one. driving preferences and your instagram handle are lower on the same screen.

pick a username with three or more characters.

the banner comes from your email's domain. if your school isn't recognized yet, email route@gusfl.us with your school's name and email domain.

email route@gusfl.us from the address on your account and ask for it to be deleted. your profile, routes, reservations and messages are removed from route's servers.

deleting the app only removes the copy on your phone.

email route@gusfl.us with their username, the route, and what happened. if you're in danger, call 911 first.